Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover We also accept personal checks (with a 10-day hold for the check to clear) or money orders.
Shipping Time and Costs: The time needed to ship merchandise will vary depending on the particular time of year. Customers should expect a 5-10 day delivery time.
Orders are processed daily. If you need your order by a particular date, please notify us and we will do our best to accommodate you. If it is close to a holiday and you need your order before the holiday please let us know and we will do what we can to get the order to you.
The shipping cost quoted is an estimated amount, actual charges may vary depending on the total weight of the order. We will contact you if the difference is over $5.00 from the amount you were quoted, otherwise the actual shipping amount will be charged.
PLEASE NOTE: Media mail delivery option is only valid for books and dvd's. If this option is chosen and the order is not for a book or dvd then the shipping will be charged at actual shipping rates and not the media rate quoted.
Shipping Methods. Merchandise will be shipped using the Post office or United Parcel Service, it is your choice.
Product Availability. Seasonal items may not be available at the time you place your order. Please contact us prior to placing an order, to check stock availability on seasonal items.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds on unopened products. 10% restocking fee will apply to opened or used products. You must email the refund request to support@cakedecoratingforless.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
